← All work
Booking, follow-up and reputation as one flow
Three locations, three ways of doing everything.
Clinic group (anonymised) · Healthcare · Systems · Trust
01 — Problem
Patients booked differently at each site, follow-up depended on whoever was at reception, and reviews were collected by nobody.
02 — Beginning
We treated the patient journey as one product across all locations instead of three local habits.
03 — Build
- —A single booking and reminder flow across sites
- —Follow-up sequences written with the clinical team
- —A reputation loop that asks at the right moment
- —Staff-facing documentation so the system survives turnover
04 — Result
- —One patient experience regardless of location
- —Follow-up that happens without being remembered
- —Reviews arriving as part of the process
05 — Next steps
- —Fourth location onboarded to the same system
- —Care programme memberships
The next step
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Thirty minutes. We go through what you selected, what we would build first, and what it would take.
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