← All work
Booking, follow-up and reputation as one flow
Three locations, three ways of doing everything.
Clinic group (anonymised) · Healthcare · Systems · Trust
01, Problem
Patients booked differently at each site, follow-up depended on whoever was at reception, and reviews were collected by nobody.
02, Beginning
We treated the patient journey as one product across all locations instead of three local habits.
03, Build
- -A single booking and reminder flow across sites
- -Follow-up sequences written with the clinical team
- -A reputation loop that asks at the right moment
- -Staff-facing documentation so the system survives turnover
04, Result
- -One patient experience regardless of location
- -Follow-up that happens without being remembered
- -Reviews arriving as part of the process
05, Next steps
- -Fourth location onboarded to the same system
- -Care programme memberships
The next step
Book the beginning conversation.
Thirty minutes. We go through what you selected, what we would build first, and what it would take.
Request a time →